A Citizen’s Charter refers to an official document, a service standard, or a pledge, that communicates in simple terms, information on the services provided by the government to the citizens. It also describes the step-by-step procedure for availing particular service, and the guaranteed performance level that may be expected for that service.
As required by Republic Act No. 9485 (Anti-Red Tape Act of 2007), the DOTC-MRT3 provides riding procedures in availing the services of MRT3.
Health and Safety
Para sa lahat ng mga pasahero ng MRT-3, mahigpit na ipinagbabawal sa mga istasyon at tren ng linya ang pagdadala ng mga sumusunod na kagamitan, sang-ayon sa Office for Transportation Security Memorandum Circular No. 004 series of 2019 at sa mga panuntunang pangkaligtasan ng linya.
Maraming salamat sa inyong kooperasyon.
PROHIBITED ITEMS INSIDE MRT-3 PREMISES:
- Guns, Firearms and Ammunitions
(Crude Hand Gun [Sumpak], Bolt Gun, Harpoon Gun, Flare Gun, Pellet Gun, Compressed Air Gun, Pistol/Revolver, Sport-related Firearms, Rifle, Replicas/Imitation Firearms, Component of guns and firearms, and Ammunition and its components)
- Explosives and Incediary Substances
(Firecrackers & Pyrotechnics of Fireworks or Party Poppers, Blasting Cap, Gun Powder, Grenade, Dynamite, Flares, Magnesium Powder, Smoke-generating canister, Replica/Imitation explosive device, Detonator and Fuse, Ammonium Nitrate, Triacetone Triperoxide and other similar substance)
- Bladed/Pointed or Blunt Weapons
(Sword, Ice picks, Axe, Spear, Bolos, Knives [e.g. Pen knife, Swiss knife, Diving knife, Card knife, Belt knife, Cock fighting knife, Butterfly knife, Folded knife], Bayonet, Disguised objects with sharp edges, Metal/Plastic Knuckles, Billy Club [Batuta], Chako & Arnis Stick)
- Flammable and Poisonous Liquids, Gasses and Items
(Battery Solutions, Muriatic Acids & other similar acids, Liquid Hydrogen, Organic Peroxides, Sodium Nitrite, and Oxygen Generators [all types of fertilizers & oxidizing substances], Oxygen Difluoride, Mercury, Insecticides or Pesticides or Herbicides, Paint, Thinner, Lacquer, Varnish, Solvents & other similar chemicals, Formalin, Denatured Alcohol, Calcium Carbide, and any type of liquid Aerosols, and Gels which are highly combustible & self-igniting by chemical reaction)
- Illegal Drugs/Substances
- Domesticated animals without cage
- Foul-smelling food items unless properly sealed
- Inflated balloons
- Opened or improperly sealed drinks
- Elongated objects more than 5ft. in length
- Bulky objects/luggages that are more than 2ft. x 2ft. in size
- Bicycles unless folden and with wheels not more than 20" in diameter
- Gift-wrapped items unless opened by the passenger for inspection