Citizens Charter

A Citizen’s Charter refers to an official document, a service standard, or a pledge, that communicates in simple terms, information on the services provided by the government to the citizens. It also describes the step-by-step procedure for availing particular service, and the guaranteed performance level that may be expected for that service.

As required by Republic Act No. 9485 (Anti-Red Tape Act of 2007), the DOTC-MRT3 provides riding procedures in availing the services of MRT3.

Health and Safety

Para sa lahat ng mga pasahero ng MRT-3, mahigpit na ipinagbabawal sa mga istasyon at tren ng linya ang pagdadala ng mga sumusunod na kagamitan, sang-ayon sa Office for Transportation Security Memorandum Circular No. 004 series of 2019 at sa mga panuntunang pangkaligtasan ng linya.

Maraming salamat sa inyong kooperasyon.


  1. Guns, Firearms and Ammunitions
    (Crude Hand Gun [Sumpak], Bolt Gun, Harpoon Gun, Flare Gun, Pellet Gun, Compressed Air Gun, Pistol/Revolver, Sport-related Firearms, Rifle, Replicas/Imitation Firearms, Component of guns and firearms, and Ammunition and its components)
  2. Explosives and Incediary Substances
    (Firecrackers & Pyrotechnics of Fireworks or Party Poppers, Blasting Cap, Gun Powder, Grenade, Dynamite, Flares, Magnesium Powder, Smoke-generating canister, Replica/Imitation explosive device, Detonator and Fuse, Ammonium Nitrate, Triacetone Triperoxide and other similar substance)
  3. Bladed/Pointed or Blunt Weapons
    (Sword, Ice picks, Axe, Spear, Bolos, Knives [e.g. Pen knife, Swiss knife, Diving knife, Card knife, Belt knife, Cock fighting knife, Butterfly knife, Folded knife], Bayonet, Disguised objects with sharp edges, Metal/Plastic Knuckles, Billy Club [Batuta], Chako & Arnis Stick)
  4. Flammable and Poisonous Liquids, Gasses and Items
    (Battery Solutions, Muriatic Acids & other similar acids, Liquid Hydrogen, Organic Peroxides, Sodium Nitrite, and Oxygen Generators [all types of fertilizers & oxidizing substances], Oxygen Difluoride, Mercury, Insecticides or Pesticides or Herbicides, Paint, Thinner, Lacquer, Varnish, Solvents & other similar chemicals, Formalin, Denatured Alcohol, Calcium Carbide, and any type of liquid Aerosols, and Gels which are highly combustible & self-igniting by chemical reaction)
  5. Illegal Drugs/Substances
  6. Domesticated animals without cage
  7. Foul-smelling food items unless properly sealed
  8. Inflated balloons
  9. Opened or improperly sealed drinks
  10. Elongated objects more than 5ft. in length
  11. Bulky objects/luggages that are more than 2ft. x 2ft. in size
  12. Bicycles unless folden and with wheels not more than 20" in diameter
  13. Gift-wrapped items unless opened by the passenger for inspection

Better Transportation for the Greater Tomorrow

For years now, rapid growth of commuters and vehicles population have plagued Metro Manila, the center of Philippine socio-economic and political activity.

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